Beta Pricing for Premium Onboarding is simple:

Premium Donut subscriptions are $49 per month for your first 10 users + $5 per user per month after the first 10.

We only bill you for active users, and you're in control of how many active users are in Donut.

Who counts as an active user?

Active users are defined as Donut admins, new hires, stakeholders like buddies or managers, and any existing employees that are scheduled to receive content via Donut in Slack. So each active person in Donut (regardless of role) counts as an active user.

Note: Donut only counts admins and users receiving Donut messages as users, NOT everyone in your Slack workspace.

What does that mean for my company?

Beta Premium pricing scales with the amount of users you add to Donut each month, so the monthly price increases as usage increases.

Price will vary based on your exact onboarding process – length, number of stakeholders involved, etc. – but assuming your onboarding lasts 3 months, here's roughly what you can expect your monthly pricing to be:

Why is Donut's Premium Onboarding priced this way?

Hiring rates ebb and flow, and onboarding processes change over time. We get it! We designed our pricing with that in mind by aligning cost with the value you get from using Donut for onboarding, rather than just the size of your company.

Our usage-based pricing structure takes into account your hiring rate each month, as well as the robustness of your onboarding program, to deliver a price that correlates with the ROI you’ll see from better, more efficient onboarding.

How does our pricing change with your onboarding process and hiring rate? We only charge you for active users (more info on what that means below).

Need more info? Here are a few FAQs...

How long will I be charged for each user?

You'll only pay for users that are active. We consider an "active" user to be anyone that is scheduled to receive a message in the future. For example, a new hire is scheduled to receive a 90-day survey as their last Donut message, you would no longer be charged for that new hire after the message is sent. 

How do you know how much to charge?

We automatically detect the number of active users in Donut and charge you each month. You won't have to lift a finger (or a calculator).

How does Premium Onboarding differ from Free

Our Free tier includes Pairings and two simple onboarding features:

  • the ability to send a welcome message when a new hire joins your Slack workspace
  • a new hire feedback poll that sends via Slack one week after they join

Premium allows you to do all of the above, plus you can also:

  • start a buddy system
  • collect new hire feedback throughout onboarding
  • send 30/60/90-day check-in reminders for managers
  • create an unlimited amount of fully customizable templates and messages 
  • add stakeholders beyond just buddy and manager (for instance, mentors, IT, recruiters, etc.)
  • send pre-boarding content to managers and other stakeholders
  • create role, department, or geo-specific onboarding paths so that, for example, an engineer in London would receive different content than a marketer in NYC

Does the cost of Donut for onboarding include pairings?

Pairings is always free, regardless of whether you use Onboarding or not!

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