"Send As" Demo
Compatible Message Types
You can use this feature with the following Journey message types:
Message to channel
Message to cohort channel
Direct message
Direct message with a poll
Direct message with a task
Group message
How to Set Up
First, create a new message in your Journey following our standard process for adding a message
Select one of the compatible message types listed above
In the "What is it" section, locate the "Send message as..." field
Click the drop-down menu and select your name
When prompted, authorize Donut with the permissions needed to send messages on your behalf
Complete the remaining message details as needed
Click Save to finish
FAQs
When Will the Message Send?
The message will be sent according to the timing you specify in the 'When is it for' section of your Journey setup. When the time comes, the message will appear in Slack as if you sent it directly. ✨
Where Do These Messages Appear in Slack?
Messages to channels and groups appear in the channel just as if you sent a message in the channel. DM messages appear in the DM between you and the recipient, just as if you had sent the message.
Replies to these messages go directly to the message sender as if this was a regular Slack message. They do not appear in the recipient's messages with the Donut app.
Will I Receive Slack Notifications For These Messages?
When Donut sends a message on your behalf, you do not receive a Slack notification for the message, and the channel or DM does not appear as unread in your Slack.
Other members of the channel or DM recipients will receive notifications and see the message as unread, just as they would for any other message you send in Slack.
Use Cases and Benefits
This feature is particularly valuable for communications that benefit from a personal touch. Here are some scenarios:
New Hire Onboarding
Welcome messages that feel more personal coming directly from a team lead or mentor
Check-in messages that encourage more direct engagement with new team members
Important announcements about onboarding milestones or achievements
Team Leadership Communications
Team updates that require a more official or personal tone
Recognition messages coming from a manager
Important announcements about team changes or initiatives
Program Management
Program kickoff messages that establish a more direct connection with participants
Progress updates that feel more personalized and engaging
Milestone celebrations that have greater impact coming from a program leader
Building Team Culture
Team building initiative announcements
Cultural updates that benefit from a leader’s direct voice
Recognition and appreciation messages that have meaningful impact coming from a specific team member
❓ If you have any questions or feedback, click the purple Donut button on the bottom right of your screen to open up a chat with our support team!