Donut for Slack
Setup, features, billing, and everything in between.
By Essence and 2 others3 authors195 articles
- Donut's Admin HomepageA centralized view of important Donut metrics, news and actionable tasks to help ensure you have key insights into your Donut programs.
- Donut ProfilesProfiles surface career highlights, interests, and fun facts to support better Intros, making team connections feel more meaningful.
- Donut BadgesLearn how Donut Badges help teams celebrate milestones and recognize participation across Intros, Watercooler, Celebrations, Shoutouts, and Profiles—all displayed in each teammate’s Donut Profile.
Donut Shoutouts & Points
Learn how to run peer-to-peer recognition in Slack
- Donut Shoutouts: Getting StartedDonut Shoutouts makes it easy to recognize teammates in Slack. This guide covers setup, management, and what to expect once it’s live.
- Donut Shoutouts: Launch PlaybookThis step-by-step guide helps you introduce Donut Shoutouts to your team, get early adoption, and drive lasting engagement.
- Donut Shoutouts: Points Best PracticesPoints are the fuel behind your Shoutouts program. Here’s how to make them meaningful, fair, and sustainable.
- How to Use the Shoutouts & Points LeaderboardA quick guide for Shoutouts admins on accessing and using the leaderboard to track activity, celebrate participation, and manage visibility.
- How to Use the Shoutouts Fulfillment TabView and manage all Shoutouts reward redemptions in one place.
- Shoutouts: Manage points, Allowances, and Disabling UsersThe People Page gives admins an overview of how recognition points are shared across the team and allows setting custom point allowances.
- Donut Rewards Store: Gift Card FAQs
- Migrating from HeyTaco to Donut ShoutoutsThis guide provides a comprehensive, step-by-step plan for exporting your HeyTaco data, setting up Donut, and communicating the change to your team.
- How to Send a Private ShoutoutLearn how to send recognition points privately to one or more teammates using Donut Shoutouts.
- Shoutouts: Core ValuesReinforce your company’s core values by tying recognition to the behaviors that matter most, right in Slack.
- How to Send a ShoutoutHow to recognize teammates in Slack using Donut Shoutouts.
- Bonus EventsCelebrate special occasions like promotions with one-time recognition points from the Donut dashboard. Use reusable templates, notify recipients in Slack, and let them redeem points in the Rewards Store (if…
- Earning Automatic Points for BadgesAutomatically award points when teammates earn badges for key engagement milestones in Donut. Admins can choose which badges award points and set the point value for each badge.
- Tips for Testing Donut ShoutoutsSome teams like to run a quick test before announcing Shoutouts more broadly. These steps can help you keep testing contained and aligned with how you want Shoutouts to show…
- Milestone PointsLearn how to automatically recognize your team's work anniversaries and birthdays with recognition points.
Donut Channels: Intros
Everything you need to know about making intros for your team, from how to get set up to best practices.
- Donut's Default Conversation StartersView a list of the default conversation starter questions we include when you activate the feature.
- How to View and Use Feedback for Your Donut IntrosUse feedback from your Donut Intros to gain insights, improve connections, and enhance team engagement.
- Earning Automatic Points for IntrosLearn how teammates earn Donut Points automatically for participating in Intros, and how admins can manage or customize those settings.
- Match Working Hours for IntrosFor global teams, Match Working Hours gives admins more control over Intros pairings by only matching teammates who share at least one hour of working time overlap.
Donut Channels: Watercooler
Learn the basics about Donut Watercooler
- Donut WatercoolerBreak down barriers, spark creativity, and strengthen company culture through authentic conversation with Donut Watercooler prompts.
- How to Start a Donut Watercooler ChannelLearn how to set up a Donut Watercooler Channel
- How does Watercooler work?How does Watercooler work and what do the Watercooler Topics look like in Slack?
- Using Donut Intros and Watercooler in Slack Shared ChannelsGet all of the info you need to successfully set up Donut Watercooler in shared channels, plus read our FAQs about shared channels.
- How to create Custom Donut Watercooler PacksHere are the steps to setting up a Custom Watercooler Pack with your own topics or topics from other packs.
- Sharing Custom Watercooler TopicsWhen creating custom topics, you may opt to share them with us and other Donut teams. By default, this option is unchecked.
- DEI mini actions with Watercooler and IntrosHow to set up DEI mini actions with Watercooler and Intros
- Watercooler: AI Topic GeneratorLearn how to use Donut's AI feature to generate Watercooler topics for your channels
Donut Channels: Celebrations
Guides to settings up and managing Celebrations channels
- How to start a Donut Celebrations channelNever forget another employee's anniversary or birthday! Here's a step-by-step guide to set up automated celebration messages for your team.
- What are Donut Celebrations?Simplify sending work anniversaries and birthday celebrations by having Donut automate them for you.
- Donut Celebrations: FAQs
- Custom CelebrationsLearn more about adding other important dates that can be used in all of your Donut Celebrations channels.
- How to Export a CSVHow to export your dates spreadsheet as a CSV for uploading to Donut
- Donut Celebrations: Solving CSV Import ErrorsHow to identify, avoid, or resolve common errors that you may receive when uploading dates for your Donut Celebrations channel.
Donut Journeys: Getting Started
Learn the basics about Donut Journeys.
- Donut Journeys: ExplainedLearn how to customize automated Journeys for training, mentorship, events, and more.
- 30-60-90 Day Check-in Tips & Questions
- What to Send New HiresNeed more ideas about what to send new hires? Check these out below.
- Transitioning Donut Journeys to Someone Else On Your TeamMoving on or need someone else to take over managing your Donut Journey programs for a while? Here's how to make sure your team doesn't miss a beat.
- New Hire AffirmationsLearn more about Donut's New Hire Affirmations
- Donut for Buddies: What to ExpectWondering what it means to be a new hire's buddy? Read on to find out how the buddy program works.
- Introducing Journey HubsA Hub is a personalized page to keep track of your Journey as a New Hire or Participant all in one place.
- Message Type: Schedule Cohort EventsLearn how to create and manage calendar events for your entire cohort, simplifying group activities and keeping everyone in sync.
- How to Add Attachments to Donut Journeys MessagesEasily share important docs, images, and resources in your messages to enhance your team’s experience.
- Getting Started with Donut’s AI Onboarding AgentLaunch a complete onboarding program in minutes with Donut’s AI Agent.
Features, Pricing, and Privacy FAQs
Get answers to frequently asked questions around billing, admin controls, and privacy.
- How Donut Billing WorksLearn how to edit your billing details, add a credit card, access invoices and other billing options in this article.
- Donut Pricing: Free, Standard, PremiumWondering how Donut pricing works? Here's a more detailed look at plans and packages.
- Understanding Donut's PricingSee how active Donut users and pricing prorations work [video]
- Donut: Data Access, Security, and PrivacyLearn more about Donut's information security and user privacy practices.
- Starting a Standard Free TrialHere is what you can expect during your 14-day free trial of Donut's Standard Plan.
- Donut Watercooler Topics: Free PlanWith our free version, your Watercooler channel will include 12 topics that will recycle once used.
- Who can view and adjust billing info, invoices, and add new channels to our Donut account?Learn about billing admin permissions, how to add other account admins, transfer ownership and who can create new channels on your account.
- Sales Tax FAQsDonut is required to assess applicable taxes as required by local laws. Paid plans sold by Donut may be subject to tax in certain areas.
- How much does it cost for Donut Watercooler channels?Wondering about pricing for Watercooler and how it will impact your team's bill? We break it down here.
- I have questions about my bill.Read on for FAQs around bills and receipts.
- Get a Demo of DonutLooking for a demo? We've got resources galore including videos and FAQs right here.
- Can I pay for just my team?How to set up payment for just your team's specific Donut channels, without paying for the entire workspace.
- Signing into Donut’s websiteIncluding tips for people with multiple Slack accounts
- Why Can't I Give Guest Users Admin Access?Learn more about how Slack's sign in restrictions impact Donut access for guest users.
- How do I start my Donut subscription?Learn how to start a subscription to Donut's Standard or Premium Plan and set up your credit card payments.
- Free Plan: FAQsFind out what's included and get answers to the most frequently asked questions about Donut's Free Plan.
- How Does Donut Handle Time Zones?Donut is actually a time machine disguised as an onboarding tool.
- Starting a Premium Free TrialHere's what you can expect during your 14-day free trial of Donut's Premium Plan.
- What scopes does Donut request?Find more info on the scopes that Donut requests, and what each one is used for.
- Active Users and Billing in DonutDonut bills by the number of active users. Learn who’s included and how that impacts your bill.
Donut for Admins: Getting Started
Tips for Donut channel admins
- Strategies for Creating Engaging Donut ChannelsLearn how to make the most of your Intros, Watercooler, and Celebrations channels.
- Donut Journeys: OnboardingWelcome your new hires with Donut!
- How To: Use Journeys Reporting for Tracking Onboarding ProgressWant to monitor new hire progress? Here's how.
- Do You Have Any Stats or Reports on Our Donut Intros?Here are the insights and metrics that are available to your team.
- Admin Types and PermissionsLearn more about the different admin types in Donut and how to manage permissions.
- Leveraging Customization Features in DonutDiscover the power of personalization with Donut! Learn how to customize Celebrations, Watercooler topics, Intros messages, and more.
- Donut for Zoom: Data Access, Security, and PrivacyLearn more about Donut's information security and user privacy practices on Zoom.
- Team Pulse: Getting StartedLearn how to use Team Pulse to view participation and sentiment trends across Slack channels where Donut is installed. This feature is currently in beta as of April 1st, 2026.
FAQ for Donut Participants
Frequently asked questions for Donut participants
- Donut’s Widget for FigJamDonut's collaboration with Figma
- Can I adjust my working hours for the calendar integration?Learn how to change the hours Donut scans on your calendar to find available times between you and your teammates.
- For participants: Getting Started with DonutCheck out our list of FAQs and how-to's for Donut participants
- How do I use Microsoft Outlook to schedule my Donut meeting?
- How do I start my meeting with Donut's Zoom integration as an individual Donut participant?How do I use Zoom for video chats in my Donut meetings as an individual Donut participant?
- What are Donut Intros? How does Donut work?Discover how to quickly implement and schedule Donut Intros.
- How do I tell Donut that we met?Donut keeps a history of past Donut Intros and marks whether or not you were able to meet
- How can I opt out of Donut intros?If you'd like to stop receiving Intros from Donut, here are your options.
- Can I prevent Intros to specific people?Here's how to stop receiving Intros to a manager or a direct report you work closely with (and know well).
- Can I choose my own Intro frequency?If you're looking to receive Intros more or less frequently, here are your options.
- How do I use Google Calendar to schedule my Donut meeting?Learn how to sync your Google Calendar and start using our integration to instant-book your Donut meetings with teammates.
- What happens when one person isn't available to meet?
- Can I Opt Out of Intros, But Stay in the Intro Channel?Sometimes you may want to be present, but not be introduced to others. Here's how to remain in the channel but opt out of intros.
- For Participants: Setting Intros Preferences in SlackLearn about what settings and preferences can be adjusted via the Donut Home tab ⬇️
- Manage Your Donut Settings in the DashboardEdit your intro schedule, working hours, and pairing preferences in just a few clicks.
Do More with Donut
Take Donut to the next level
- What Can You Do with Donut?A tour of every Donut product and its key features, plus popular programs you can set up in minutes.
- How Should I Announce Donut to my team?Now that you've configured your Donut channels, the next step is getting your team psyched to participate. We'll show you how.
- How-to: Use Donut for eventsTips and tricks for connecting event participants through Donut
- How can I keep or increase engagement with Donut Intros?Here are tried-and-true tactics other teams use for robust engagement.
- How To: Set Up Sales Demo BuddiesIntroduce your account executives for sales demo shadow and feedback sessions. Set it up in 10 minutes or less.
- How To: Set Up Code Review PalsPair up engineers for code review and feedback sessions. Setup is quick: it takes just 10 minutes or less.
- How To: Set Up Team Lead 1:1sPrompt direct reports and team leads to meet for feedback, ideas, and growth. It takes just 10 minutes to get up and running.
- Facilitating Peer Mentorship with Donut JourneysHow to easily launch and scale mentorship programs for your team with Donut
Donut Integrations
Utilize one of our many integrations to get more out of Donut
- Integrations: FAQsBest practices for handling Google Calendar, Microsoft Outlook, and Zoom integrations.
- Google Calendar Permissions Used by DonutMore info about the permissions that Donut requests with the Google Calendar integration, and what they're used for.
- What Calendar Integrations or Video Conferencing Options does Donut support?From GCal to Outlook, Zoom to MS Teams, Donut can seamlessly integrate with a variety of meeting and conferencing tools.
- Syncing Greenhouse ATS with DonutLearn how to sync your Greenhouse ATS with Donut to pull new hire details, start dates, and manager info into Journeys.