Want to get started with a Donut subscription? In this article, we'll walk you through how to start a trial and add credit card details so that you can make sure your subscription goes uninterrupted.
If your team has not started the free trial:
Start by installing Donut. To install Donut, go to donut.com and click the “Add to Slack” button. You may then be prompted to sign in to your Slack account, or if you're already signed into multiple Slack workspaces then you will be prompted to choose a workspace.
Depending on your team's settings, you may not be able to install bots if you're not an admin. If this is the case then you will need to have an admin add Donut, or grant you admin permissions.
Once Donut is installed, head to your billing page from your dashboard and start a free trial from there. You'll be able to create a Slack channel just for Donut, and invite whomever you'd like. Donut won't message anyone without the explicit direction of a human user completing the setup!
Your trial will be 14 days long, and you can enter your credit card details at any time during this period.
Once the 14 day period is over, your trial will end. If you have a card on file, your subscription will continue and your card will be billed at the end of your trial.
You can also find some helpful FAQs about how billing works here.
If your team has started the free trial and it is currently still in progress:
Head to your billing page from your dashboard where you will be able to see that your team is currently on a free trial (there will be a banner at the bottom of the page stating when your trial ends).
Your trial will be 14 days long, and you can enter your credit card details at any time during this period.
Once the 14 day period is over, your trial will end and as long as you have a card on file your subscription will continue and your card will be billed at the end of your trial.
If your team has started the free trial, but it has already ended:
Head to your billing page from your dashboard.
Select the subscription plan of your choice and you will be prompted to upgrade (because your trial period is over)
Add your credit card details and save to upgrade.
Adding a Credit Card
login at app.donut.ai with your Slack credentials
click "Billing" in the left nav
scroll down to the bottom of the page
check the Terms of Use confirmation box and hit "Add Your Credit Card"
add your credit card details to the form
Have questions? Contact us
Questions about billing? Feel free to contact support@donut.ai. You can also click the purple Intercom button at the bottom right to chat with us anytime and we'll get back to you soon.