Features, Pricing, and Privacy FAQs

Get answers to frequently asked questions around billing, admin controls, and privacy.

17 articles in this collection
Written by Jeff Manian (he/him), Dan Manian (he/him), Arielle Shipper (she/her) and 2 others

Admin Types and Permissions

Learn more about the different admin types in Donut and how to manage permissions.

Written by Essence
Updated over a week ago

Donut Watercooler Topics: Free Plan

With our free version, your Watercooler channel will include 12 topics that will recycle once used.

Written by Essence
Updated over a week ago

Starting a Standard Free Trial

Here is what you can expect during your 14-day free trial of Donut's Standard Plan.

Written by Essence
Updated over a week ago

Who can view and adjust billing info, invoices, and add new channels to our Donut account?

Learn about billing admin permissions, how to add other account admins, transfer ownership and who can create new channels on your account.

Written by Courtney Stratton (she/her)
Updated over a week ago

Sales Tax FAQs

Donut is required to assess applicable taxes as required by local laws. Paid plans sold by Donut may be subject to tax in certain areas.

Written by Essence
Updated over a week ago

How much does it cost for Donut Watercooler channels?

Wondering about pricing for Donut Watercooler and how it will impact your team's bill?

Written by Courtney Stratton (she/her)
Updated over a week ago

How Donut Billing Works

Learn more about how Donut's billing and payments work

Written by Courtney Stratton (she/her)
Updated over a week ago

I have questions about my bill.

Read on for FAQs around bills and receipts.

Written by Arielle Shipper (she/her)
Updated over a week ago

Get a Demo of Donut

Looking for a demo? We've got resources galore including videos and FAQs right here.

Written by Arielle Shipper (she/her)
Updated over a week ago

Can I pay for just my team?

How to set up payment for just your team's specific Donut channels, without paying for the entire workspace.

Written by Courtney Stratton (she/her)
Updated over a week ago

Signing into Donut’s website

Including tips for people with multiple Slack accounts

Written by Jeff Manian (he/him)
Updated over a week ago

Why Can't I Give Guest Users Admin Access?

Learn more about how Slack's sign in restrictions impact Donut access for guest users.

Written by Courtney Stratton (she/her)
Updated over a week ago

How do I start my Donut subscription?

Learn how to start a subscription to Donut's Standard or Premium Plan and set up your credit card payments.

Written by Courtney Stratton (she/her)
Updated over a week ago

Donut Pricing: Free, Standard, Premium

Wondering how Donut pricing works? Here's a more detailed look at plans and packages.

Written by Arielle Shipper (she/her)
Updated this week

Free Plan FAQs

Find out what's included and get answers to the most frequently asked questions about Donut's Free Plan.

Written by Courtney Stratton (she/her)
Updated over a week ago

How Does Donut Handle Time Zones?

Donut is actually a time machine disguised as an onboarding tool.

Written by Dan Manian (he/him)
Updated this week

Donut: Data Access, Security, and Privacy

Learn more about Donut's information security and user privacy practices.

Written by Jeff Manian (he/him)
Updated over a week ago