If Donut is installed in your Slack workspace, you’ll be able to sign into donut.ai using your Slack credentials, allowing you to view and update settings for your team. You don’t have to create a separate account for Donut or remember a password for Donut — everything works using your Slack account!
Head over to donut.com.
Click "Get Started" then “Sign In” in the upper right corner.
If you’re not already signed into Slack, you'll be taken to a sign-in page on slack.com — sign in with your Slack username and password. If you’re already signed in to Slack, you’ll skip this step.
You'll see a Slack authorization page confirming that Donut wants to "confirm your identity" on Slack. Hit "Continue."
Now you're in! 🎉
What if I have multiple Slack accounts for multiple Slack workspaces?
You'll only be able to sign into Donut with an account for a Slack workspace that uses Donut. If you’re a member of multiple Slack workspaces, you may accidentally sign into Donut with the wrong account. Here’s what to do if you think this has happened:
Go to donut.com. If you’re already signed into Donut, click on your name in the upper right corner and click “sign out.”
Once you’re on the Donut home page, click “Sign In” in the upper right.
If you're not already signed into Slack, you'll be prompted to sign in to your Slack workspace. Make sure to sign into the workspace that uses Donut! If you're already signed into a Slack workspace, you'll go straight to #4.
You'll see a Slack authorization page confirming that Donut wants to "confirm your Identity" on Slack. Use the dropdown menu in the upper right to choose the workspace that uses Donut.
Troubleshooting Tips 🛠️
Having trouble with signing in? Don't worry, we're here to help! Below are some common error messages you might encounter along with simple troubleshooting tips to help you quickly resolve any issues.
"You are not authorized to install Donut"
If you've already installed Donut but are unable to sign in with your Slack credentials, it could be because you've disabled the setting that allows your Slack account to connect with other apps. Follow these steps to check if that's the case
Click the downward facing arrow next to your workspace's name located in the upper left corner.
Click on "Preferences".
Select "Connected Accounts".
Check if the box next to "Allow Slack to connect with other apps" is unchecked. If it is, click inside the checkbox to enable this setting.
Try signing in again.
If you are still unable to log in, please reach out to our support team! We'll investigate the issue and help you get back up and running. ✨
“Donut hasn’t been added to your Slack team yet.”
If you received this message you may have tried signing in using a Slack team that isn't connected to Donut. Don't worry though, it's an easy mistake to make, especially if you have multiple Slack accounts. Simply follow these instructions on switching to the right Slack account and you'll be up and running in no time!
Have questions or feedback?
Just click the purple intercom button in the bottom right corner of your screen to open up a chat with our support team!