If Donut is installed in your Slack workspace, you’ll be able to sign into donut.ai using your Slack credentials, allowing you to view and update settings for your team. You don’t have to create a separate account for Donut or remember a password for Donut — everything works using your Slack account!

  1. Head over to donut.com.

  2. Click "Get Started" then “Sign In” in the upper right corner.

  3. If you’re not already signed into Slack, you'll be taken to a sign-in page on slack.com — sign in with your Slack user name and password. If you’re already signed in to Slack, you’ll skip this step.

  4. You'll see a Slack authorization page confirming that Donut wants to "confirm your identity" on Slack. Hit "Continue."

  5. Now you're in!

What if I have multiple Slack accounts for multiple Slack workspaces?

You'll only be able to sign into Donut with an account for a Slack workspace that uses Donut. If you’re a member of multiple Slack workspaces, you may accidentally sign into Donut with the wrong account. Here’s what to do if you think this has happened:

  1. Go to donut.ai. If you’re already signed into Donut, click on your name in the upper right corner and click “sign out.”

  2. Once you’re on the Donut home page, click “Sign In” in the upper right.

  3. If you're not already signed into Slack, you'll be prompted to sign in to your Slack workspace. Make sure to sign into the workspace that uses Donut! If you're already signed into a Slack workspace, you'll go straight to #4.

  4. You'll see a Slack authorization page confirming that Donut wants to "confirm your Identity" on Slack. Use the dropdown menu in the upper right to choose the workspace that uses Donut.

“Donut hasn’t been added to your Slack team yet.”

If you get this message when you try to sign in, then it means you signed in using a Slack team that doesn’t use Donut. If you have multiple Slack accounts, you may have signed in with the wrong one — see above.

If you want to install Donut for your team, please click Add to Slack to get started! 🍩

Have questions or feedback? Just click the purple intercom button in the bottom right corner of your screen to open up a chat with our support team!

You may also email us at support@donut.ai.

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