Donut's Free Plan allows you to randomly pair up to 24 people in a single Donut channel to meet up and get to know each other. Want to learn more? Find answers to our most frequently asked questions about the Free Plan below.

What's included in the Free Plan?

The Free Plan includes one Donut intro channel per Slack workspace. It will match up to 24 people per round into groups of 2 (in other words, it will make one dozen matches per round).

What happens if we have more than 24 people in our Donut channel?

If you have more than 24 people in your Donut channel, you can continue using the Free Plan and Donut will cycle through the people in the channel each round.

The 24 people selected each round is random, so some people may get selected twice in a row, while others may have to wait a while before they get their first intro.

Can I change the group size? Why did we get one group of 3?

The Free Plan only includes pairs of 2. If you'd like to customize group sizes, please upgrade to Standard or Premium.

If you find that sometimes your team has a group of 3 getting introduced, this is because your team had an odd number of people in the channel. When this happens, Donut makes one trio group to make sure no one is left out.

Can I customize the intro message?

We include both our "Classic" and "Remote" intro messages on the Free Plan so that you can choose the best option for your team. Further customization requires an upgrade to a paid subscription.

Who has permission to edit our Donut channel settings?

If you want to know who has permission to edit settings for your channel, log in to the dashboard and click your channel. Navigate to the "Access" tab.

If it says "only people you specify," then it's set to only you and approved editors. If it's set to "anyone in your Slack workspace" then all users can currently edit settings. You can adjust who has access anytime (just be sure to save when you're done editing!).

My Slack workspace already has one channel. Can I create a new one on the Free Plan?

Right now, Donut's Free Plan only includes one channel. If you want to create a new/additional channel(s), you'll need to upgrade to Standard or Premium.

How can my team schedule their Donut meetings?

Teams on the Free Plan will need to upgrade in order to use Donut's calendar or Zoom integrations. If you'd like to remain on the Free Plan, teammates can schedule and start calls manually.

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