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I'm interested in Donut Intros but I'm wondering...

Here are some answers to the most frequently asked questions about Donut.

Arielle Shipper (she/her) avatar
Written by Arielle Shipper (she/her)
Updated over 2 weeks ago

How much does Donut cost?

You can use Donut for free up to 12 intros (a lucky dozen!) in one Donut Pairing channel. There's no limit on the total number of people who can join your Donut channel, but only 24 participants will be randomly selected and paired up each round. Pairings are randomly chosen, so it's possible some people will be introduced more than once.

If you'd like to upgrade to include everyone in your Donut channel in Intros, or create additional channels, we have more info on pricing and packages here.

How do I install Donut?

Setup is quick and easy! Just invite Donut to join a Slack channel of your choice. We have more info on setup and announcing Donut to your team this way.

Do you have any reports available for Donut pairings?

We sure do! You can receive reports via email with information on how many intros were made and met. They're easy to set up, and are sent Wednesdays the week after intros are made.

Can I change any Donut settings like introduction frequency, group size, or intro message?

Absolutely! We offer the ability to customize frequency and group size, as well as the freedom to write your own intro message. At the moment, we do not support custom check-in messages.

Note that some custom settings are part of our Standard tier.

Can I use Donut intros in more than one channel?

Yes, you can! You can invite Donut to join as many channels as you'd like—it's all free. Many teams customize channel by team, office location, interest, preferred frequency, and more.

Is Donut compatible with Slack Enterprise Grid?

Teams using Donut's Premium Plan does support Intros and Watercooler for Enterprise Grid shared channels.

Have more questions? Visit our Help Center for more tips, resources, and FAQs.

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