FAQs for Admins
How to use Donut's Program Hub to view & edit the status of Donut channel membersLearn more on how to use our Program Hub to see who was matched, who met, who didn't, and why certain people were excluded.
How to view and edit Donut channel ownership and accessLearn more about Donut channel ownership permissions, and how to transfer ownership to another teammate
Why weren't some people included in our Donut Intros this week?Learn more about the different reasons teammates may not be included in your Donut intros on occasion.
What are suggested Donut channel names?Here are some tips and inspiration for naming your Donut channel(s).
How Do I Reschedule Donut Intros + Watercooler Topics for My Team?A quick walkthrough of how to move dates for your next round of Intros or Watercooler prompts.
How does scheduling work with Donut?Your team members have control over how and when they'd like to meet, plus our calendar integrations makes scheduling simple.
Set a fixed time for your team's Donut meetingsDonut's Pre-set Meeting Time feature allows you to schedule a certain time on a given day for participants to meet.
What channel(s) can Donut be used in?Donut can be used in both public and private Slack channels – we recommend a new, dedicated channel for intros!
How do Donut Intros, Watercooler, and Celebrations channels differ?Donut can make intros between teammates, prompt in-channel watercooler discussions, and automate celebration messages.
Why did Donut make an Intro with 3 people in it?When there’s an odd number of people in the channel, Donut will make one group of three so as to not leave anyone out.
How do I change the frequency, next intro date, and other settings in my Donut Intros Channel?Log into your Donut dashboard to change the introduction frequency, date of intros, channel, time zone, and team settings!
How do I pause or skip Intros for the whole channel?If you’re a channel admin, you can adjust settings at donut.ai to pause intros for your Donut channel.
What does “intros” mean? How does Donut introduce people?Donut selects two people, introduces them via a group DM in Slack, and encourages them to meet for coffee, lunch, or donuts!
What happens if someone is repeatedly unresponsive to Intros?Learn how Donut excludes “ghosts" from future Intros and how your teammates can resume Intros if they've been excluded.
Does Donut include Guest accounts when it makes Intros?There's an option to include guests in your Intros if you'd like.
Change Date/Time of IntrosLearn how to update or change the date and time that your Intros occur.
I'm interested in Donut Intros but I'm wondering...Here are some answers to the most frequently asked questions about Donut.