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If someone is unresponsive to Donut Intros three times in a row, we'll automatically mark them as a ghost 👻 and stop including them in future Intros for that channel. This prevents teammates from mistakenly being introduced with someone who does not wish to participate and creates a better experience for your team.

Someone is considered unresponsive if they have not taken one of the following actions in their last three Intros:

Note about Group Intros: In group meetings, the rules are more flexible. If anyone in the group confirms the meeting or shows engagement, no one will be marked as unresponsive. The more people in a group, the less likely anyone is to be considered unresponsive.

Yes. Anyone Donut marks as a ghost will be notified about their auto-removal from an Intros channel:

The notification is sent immediately after they are marked as a ghost. The message will include a button to remain active in the channel, ask again later, or to exclude and stop asking.

If you choose “Exclude me and stop asking” you’ll be brought to a page that will ask for feedback on why you want to be excluded. Once you click submit you’ll be excluded from future Donut Intros.

Yes! If your team is using one of Donut's paid plans, you'll be able to view who was excluded and why. To access reporting on your team's Intro Groups:

If someone's status is "Ghost busted," this indicates they were excluded because they were unresponsive for the past three Intros rounds or more.

Your teammates can re-activate their Donut Intros and stop being excluded by:

🍩 Questions, comments, concerns? Feel free to click the purple Donut button at the bottom right to chat with us and we'll get back to you within 24 hours.