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What happens if someone is repeatedly unresponsive to Intros?
What happens if someone is repeatedly unresponsive to Intros?

Learn how Donut excludes “ghosts" from future Intros and how your teammates can resume Intros if they've been excluded.

Carrie Biggar avatar
Written by Carrie Biggar
Updated over a week ago

Here's what you can learn about in this article:

If someone is unresponsive to Donut Intros three times in a row, we'll automatically mark them as a ghost 👻 and stop including them in future Intros for that channel. This prevents teammates from mistakenly being introduced with someone who does not wish to participate and creates a better experience for your team.

When is someone considered unresponsive?

Someone is considered unresponsive if they have not taken one of the following actions in their last three Intros:

  • Marked a meeting as "met"

  • Participated in a conversation

  • Interacted with any buttons or options in their Intros DMs

Does Donut notify people that they have been excluded from Intros?

Yes. Anyone Donut marks as a ghost will be notified about their auto-removal from an Intros channel:

The notification is sent immediately after they are marked as a ghost. The message will include a button to remain active in the channel, ask again later, or to exclude and stop asking.

If you choose “Exclude me and stop asking” you’ll be brought to a page that will ask for feedback on why you want to be excluded. Once you click submit you’ll be excluded from future Donut Intros.

Can I see who on my team has been excluded?

Yes! If your team is using one of Donut's paid plans, you'll be able to view who was excluded and why. To access reporting on your team's Intro Groups:

  1. Visit our Donut Dashboard here

  2. On the "All Channels" page, find your channel and hit the graph icon to go into reporting and stats

  3. Hit "Intro Groups" at the top of the page to see who was excluded and why

If someone's status is "Ghost busted," this indicates they were excluded because they were unresponsive for the past three Intros rounds or more.

How does someone resume Intros once they've been excluded?

Your teammates can re-activate their Donut Intros and stop being excluded by:

  1. Selecting the "I'm not a ghost" option whenever they receive ghost notifications from Donut

  2. From Donut's App Home in Slack

    1. Find the Donut App on the lower left hand corner of Slack

    2. Click "My Donut Channels"

    3. Find the channel you've been ghosted in and click "Resume Intros."

Have questions? Contact us!

🍩 Questions, comments, concerns? Feel free to click the purple Donut button at the bottom right to chat with us and we'll get back to you within 24 hours.

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