Donut Journeys: Getting Started
Learn the basics about Donut Journeys.
By Carrie and 2 others3 authors52 articles
- Donut Journeys: ExplainedLearn how to customize automated Journeys for training, mentorship, events, and more.
- 30-60-90 Day Check-in Tips & Questions
- What to Send New HiresNeed more ideas about what to send new hires? Check these out below.
- Transitioning Donut Journeys to Someone Else On Your TeamMoving on or need someone else to take over managing your Donut Journey programs for a while? Here's how to make sure your team doesn't miss a beat.
- New Hire AffirmationsLearn more about Donut's New Hire Affirmations
- Donut for Buddies: What to ExpectWondering what it means to be a new hire's buddy? Read on to find out how the buddy program works.
- Introducing Journey HubsA Hub is a personalized page to keep track of your Journey as a New Hire or Participant all in one place.
- Message Type: Schedule Cohort EventsLearn how to create and manage calendar events for your entire cohort, simplifying group activities and keeping everyone in sync.
- How to Add Attachments to Donut Journeys MessagesEasily share important docs, images, and resources in your messages to enhance your team’s experience.
- Getting Started with Donut’s AI Onboarding AgentLaunch a complete onboarding program in minutes with Donut’s AI Agent.
- What's a Message?Messages are how Donut interacts with new hires, participants, and others on Slack. These also include action based messages for automation.
- Missed MessagesIn some cases, a Message can’t be sent, but sometimes Donut will be able to send it later.
- Message Type: PollAsk a multiple-choice question
- Naming Premium Onboarding TemplatesCreate a naming convention for Templates to keep things organized
- What is a Building Block?Building Blocks are sets of ready-made messages that you can quickly add to your onboarding templates.
- Company vs. Team OnboardingThink of onboarding as a layer cake. Or an onion.
- Donut Journeys Admin Permissions and NotificationsLearn about what permissions and settings admins can access within Donut Journeys.
- Message Type: IntroIntroduce your new hires to someone specific or someone random
- Assigning a Buddy or Another Role in SlackYour team can assign new hires a buddy (or any other role, like mentor) right from a Slack message.
- What's a Cohort?A set of new hires who start on the same date or participants who are entering a mentorship or training program.
- Message Type: Create a Cohort ChannelStreamline communication and connections for each cohort by setting up customized Slack channels that generate automatically.
- Message Type: TaskSend a Message that includes a task to complete, and remind them about it until they complete it
- Message Type: Intros selected by managerSet up Onboarding messages to take a consultative approach connecting new hires with key teammates.
- Message Type: Group MessageA Slack DM to two or more roles or people
- Message Type: Add to Channel (preselected)Learn how to add one or more roles to multiple channels within your Slack workspace.
- Message Type: Add to channels (selected by manager)How to set up a streamlined method for managers or designated roles to select and add team members to specific Slack channels.
- Message Type: Schedule a Message to a ChannelWant to send messages to a channel of people rather than an individual? Here's how to do it.
- How To: Schedule Email Messages in DonutSteps for setting up messages to be delivered as emails (rather than a Slack message) in Donut.
- Message Type: Schedule a Message to a Cohort ChannelLearn how to automate and schedule a message to reach members in a Cohort Channel.
- What's a Role?A New Hire, Participant, Manager, Buddy, or anyone else that is involved in Donut Journeys and should receive Messages from Donut
- How to Edit Journey MessagesLearn how to quickly update your message content in Donut Journeys to keep communications clear and on track for participants.
- How To: Set Up Your Journeys NotificationsWith Journeys notifications enabled, you can stay informed about important events like failed messages and more.
- Edit Date Range in Donut JourneysLearn how to change the calendar date range when viewing onboarding templates in the calendar view.
- How Do I Enroll New Hires in Journeys?Add your New Hires to Donut with their start dates, and assign templates to them, and Donut will begin onboarding them.
- How To: Include Links in Donut Journeys MessagesA comprehensive Donut Journeys program might require you to link out to different materials. Here's how to include those links in Messages.
- Adding GIFs to MessagesWant to add a bit more personality to your onboarding content? Try adding a GIF to your messages.
- How to: Add Manager RemindersHelp your managers help your new hires succeed, with a little nudge!
- Reschedule, Delete, or Duplicate Individual MessagesWant to reschedule or delete messages for a particular new hire, manager, or buddy? Here's how.
- How To: Offer Job Shadowing to New HiresJob shadow sessions help new hires ramp quickly. Set up your program in 10 minutes or less.
- How to: Use Multi-task MessagesLearn how to set up checklists and sets of tasks with Multi-task Messages in Donut.
- How Can I Edit Who Assigns a New Hire or Participant's Buddy, Manager, etc?Learn how to edit the default settings on who can assign roles when a New Hire or Participant is added to Donut Journeys.
- Can I Pause or Snooze? (Just For Me)Our snooze feature allows you to selectively skip Intros so you never leave another teammate hanging.
- How To: Use Auto-EnrollWe can automatically detect new hires joining your Slack workspace and start sending them content. Here's how it works.
- How To: Give New Hires a Connections BuddyAssign a point-person who makes useful intros to new hires. Set it up in 10 minutes or less.
- Onboarding Message Examples
- Add A ParticipantQuick video instructions on adding a participant to your Donut Journey
- How to: Use Multi-poll messagesLearn how to set up multiple-question polls in Donut.
- How to Enroll Participants in a JourneyLearn how to add people to Journeys that facilitate Offsites, Happy Hours, Opt-In Trainings, Mentorship Programs, and more.
- How to Run a Mentorship Program with Donut JourneysLearn how to automate your mentorship program with Donut Journeys. Enroll participants, create content, and track progress with ease.
- How to Find Archived JourneysLearn how to find archived Journeys in this article.
- Sending Journey Messages as Yourself in SlackSend Journey messages as yourself in Slack instead of from Donut, adding a personal touch to automated team communications.
- How to Move a Scheduled Message for an Entire CohortWhen you adjust the timing of a scheduled message in a Journey, you can now choose to apply that change to the full cohort. This makes it easier to keep…