The Fulfillment tab in the Donut dashboard gives Shoutouts admins a central view of all reward redemptions—both automatic and manual. From here, you can:
View a history of redeemed rewards
See who redeemed what and when
What You'll See in the Fulfillment Tab
The tab includes two key sections:
Fulfillment Notification Channel: This shows the private Slack channel where Donut posts real-time notifications when teammates redeem rewards. You can edit this channel if needed.
Fulfillment Table: This section shows a full log of reward redemptions.
You’ll see:
Date Redeemed
User (who redeemed the reward)
Reward Name
Points used
Date Fulfilled (or status if unfulfilled)
You can filter the table by date range to narrow your view.
How to Mark a Reward as Fulfilled
For manually fulfilled rewards, you’ll see an “Unfulfilled” status and a button labeled Mark Fulfilled. Once selected, the fulfillment status and timestamp will update automatically.
Gift cards will be marked as Fulfilled automatically without any admin action.
What about the Slack Channel?
The Slack-based Fulfillment Notification Channel is required for real-time alerts. The dashboard tab adds another way to review and manage redemptions, especially helpful for cross-functional admin teams or monthly audits.