Looking for the employee-facing walkthrough with screenshots? See How to Redeem a Gift Card in Donut Shoutouts.
Which gift cards are available?
Shoutouts gift cards are powered by Tremendous. Employees can choose from 2,500+ options across 200+ countries, including major retailers and experiences. You can browse the full catalog here: Tremendous Gift Card Catalog.
How does currency conversion work for international teams?
Gift cards are issued in USD and converted to the recipient's local currency when they redeem. Tremendous detects their country, shows the reward options available there, and displays the payout currency before they confirm. You can learn more in Tremendous' help center: Understand currency conversion and Redemption regions.
How fast are gift cards fulfilled?
Gift cards are delivered instantly and automatically.
What happens if someone loses their gift card link?
They can reopen it from their rewards history in the Donut dashboard by clicking Redeem link next to the reward. If they already chose a card, Tremendous sends a verification email before showing it.
What if an employee closes the redemption page before choosing a gift card?
They can go to their rewards history in the Donut dashboard and click Redeem link to choose their gift card.
Do gift cards expire?
If a reward has an expiration date, it appears below the Redeem button on the redemption page. Once a gift card is chosen, expiration depends on the card; see Tremendous for details.
Can only managers be given points to send?
Yes. Admins can assign custom point allowances on the People Page.
Are gift cards available during trial periods?
No. Gift cards are not available while your team is on a free trial. They become accessible only after upgrading to a paid Donut plan.
How are gift cards billed?
Gift card redemptions are charged automatically to your payment method on file. You’ll be billed at the end of your billing cycle for the total amount redeemed. If redemptions reach $100 before the end of the cycle, the charge may be processed earlier.
Are there processing fees for gift cards?
Yes. An 8% processing fee is added to gift card redemptions for teams paying by card. The fee is included in the redemption charges billed to your payment method on file.
For Enterprise Customers:
Enterprise customers are invoiced upfront for a set amount at renewal and are not charged the 8% processing fee. Please reach out to your Customer Success Manager for further details and support.