Donut allows you to run sophisticated intros with more targeted options, rather than just making random intros. You can use Donut's "Cross-group" function to launch cross-team introductions, mentorship programs, and more!

Read on to learn more about how it works and find answers to FAQs below.

How It Works:

In the Donut Dashboard, click “Intro” in the left nav. Select a Intro channel (or create a new one). In Program Basics, you’ll now be able to choose your intro type. Options will include “Standard” and “Cross-groups”.

To introduce members across groups, simply choose Cross groups and enter what category you’d like to intro members based on and define your groups. Some common category examples include department, mentors & mentees, or office location. Once you define your groups, every new user who joins the Intro channel will be prompted to select a group via buttons right in Slack, and Donut will intro them with users who select a different group.

Frequently Asked Questions

Can I choose the intro group size with the Cross-groups option?

Yes. The size of your intro groups can be set using the Group Size setting:

However, this doesn't control the mix of participants from your groups. For example, if you select a group size of 3, this limits the overall group size to three but whether this is two sales teammates, and one engineer, or vice-versa can't be set. Donut will allocate the mix based on availability.

Can I assign groups for my Slack team members?

No. Each member will be sent a DM on Slack asking them to choose a group when the cross-group intro is activated. Admins do not have the ability to select groups for Slack members on their behalf.

Can I view what group my Slack team members have chosen?

Yes. To view the team your channel members have chosen, click on the Report icon on your program hub.


Then go to your members tab, and you can see the groups everyone has chosen.

Please note: on our Standard Plan you can view the groups, and on our Premium Plan you can edit on their behalf

What happens if someone does not join a group?

If teammates do not select a group, they will not be introduced and will be left out of future intros until they select a group. Because Donut matches people based on their group choice, it cannot include them if they do not select a group.

Can we change the group names after creating them?

Yes. At any time you can head to your Intro channel settings and in the Advanced tab you can change the name of groups or add additional ones.

When you make changes to the groups, any new member that joins your Intro channel will be presented with the new group options. Existing group members will remain part of the same group, even if the group name has been changed.

How do teammates change their selected group?

Teammates can open the Donut app home menu in Slack to view their personal Donut settings.

If a channel is using cross-group intros, there will be a drop-down indicating which group they've chosen. They can change the selection by clicking on the drop-down field.

How do I reset the groups and have everyone re-select?

Should you wish to have everyone re-select their groups, the best option is to hit the trash can icon on the group names and start over with fresh groups. This will trigger the DM to be sent to all channel members again so that they can select the appropriate group.

Can I enforce the group sizes?


Yes. In a regular intro channel, if there is an un-even number of channel members, Donut will match users into intro groups according to size, but if there are any people left over, Donut will attach the leftover users to a group. When you use Cross-Group Intros you can strictly enforce the group size by checking this box.

Please note: when you choose this option, some folks might be left out of intros if the number of group members is not fully divisible by the group size.

Want to get started now? Log in to the dashboard and set up categories before your next Intro round to try it out.

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