Team Pulse is an AI-powered feature in the Donut dashboard that helps admins understand the communication health of their Slack channels where Donut is installed. It provides insights into participation and sentiment so you can quickly assess team engagement and collaboration trends.
Note: Only Donut Account Admins and Account Owners can access Team Pulse. If you’re unsure who has these roles or want to learn more about permissions, see: Admins Types & Permissions
What data does Team Pulse use?
Team Pulse analyzes activity in Slack channels where Donut is installed. It looks at signals such as:
Participation patterns across channels
Responsiveness and interaction in conversations
Sentiment trends in communication
These signals are used to generate high-level insights into communication health.
What insights does Team Pulse provide?
Team Pulse surfaces two primary signals:
Participation measures how actively people contribute to conversations in a channel. This includes:
Message frequency
Responsiveness to others
Overall interaction patterns
Higher participation generally indicates active collaboration, while lower participation may signal less engagement.
Sentiment reflects the emotional tone of conversations. It is categorized as:
Positive
Neutral
Negative
This helps you understand whether conversations are supportive and engaged, or if there may be signs of frustration or disengagement.
Additional insights
Team Pulse also includes:
AI-generated summaries
Summaries provide a high-level overview of communication patterns across your Donut channels.Weekly Pulse recaps
Weekly summaries highlight recent activity so you can stay up to date without reading every message.Trend charts
Visualizations show changes in participation and sentiment over time (up to ~6 months), helping you identify patterns and shifts.Channel-level insights
Insights are organized by channel, allowing you to compare engagement across different teams or topics.
How to use Team Pulse
1. Go to Team Pulse in Donut
Log into the Donut dashboard, go to the left sidebar menu and select Team Pulse.
2. Review the 90 day overview
At the top of the page, you’ll see a 90-day summary of your Donut channels, including:
Overall participation trends
Overall sentiment
A high-level summary of communication health
3. Scan channel activity
Browse the list of channels to view:
Weekly Pulse summaries
Participation and sentiment indicators
4. Drill into a specific channel
Click on a channel to view more detailed insights, including:
A 90-day summary of that channel
Participation and sentiment breakdowns
Trend charts over time
Weekly Pulse recaps
Note: New summaries generate at the start of every week
To remove a channel from Team Pulse click the purple "Settings" button in the upper right corner.
5. Monitor trends over time
Use the trend charts to track how participation and sentiment change over time.
6. Add more channels (optional)
Team Pulse automatically includes channels where Donut is already installed. To include additional channels, click the purple + Add channel pulse button and select the channels you’d like to track.
Adding a channel will install Donut in that channel so Team Pulse can begin analyzing participation and sentiment.
Note: The Slack channels must be public.
Privacy and access
Team Pulse does not analyze direct messages (DMs)
Insights are only available at the channel level, not for specific individuals
Who can access Team Pulse?
Team Pulse is only available to:
Donut Account Admins
Donut Account Owners
If you’re unsure who has these roles or want to learn more about permissions, see: Admins Types & Permissions
Beta notice
Team Pulse is currently available as an early access beta feature. Features and insights may evolve as we continue to improve the experience.