On a regular basis Donut takes all the members of a specified Slack channel, puts them together into pairs, and then sends a DM to each of the pairs encouraging them to meet for coffee, lunch, or donuts. (Or a virtual coffee over video chat if they’re in different locations.)

How does Donut pick who gets paired?

Donut tries to pair people who don't frequently interact with each other, which it determines by looking at how many of the same channels people are in. It then pairs people who aren't in a lot of channels together. Donut also keeps track of who it has paired in the past so that it can avoid repeats. Donut doesn't look at any channel content, messages, or message data to pick the pairs.

How often does Donut pair people?

You can choose to have Donut pair every week, every other week, or every four weeks. You can view or change the frequency in your team’s settings on donut.ai. We recommend starting with biweekly pairings and adjusting from there if that’s too frequent or not frequent enough for your team.

What time do the pairings happen?

Donut sends the pairings at 10 a.m. in your team’s local time. You can configure the time zone for your team at donut.ai.

If there are participants in different time zones, we recommend either setting it to match your company’s HQ time zone, or, if possible, choosing a time zone so that the 10 a.m. intros will happen during everyone’s work day.

Can we pair groups of people larger than two?

Yes! Once you've installed Donut on your Slack workspace and configured your pairing channel, just log in at app.donut.ai using your Slack credentials.

Hit the gear icon on the channel name you'd like to update and navigate to the "advanced" tab of the settings (near the top). You'll be able to change the group size from there, as well as explore our other advanced features. These settings require an upgrade to our Standard plan.

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