Core Components of Donut Journeys
What's a Message?Messages are how Donut interacts with new hires, participants, and others on Slack. These also include action based messages for automation.
Missed MessagesIn some cases, a Message can’t be sent, but sometimes Donut will be able to send it later.
Message Type: PollAsk a multiple-choice question
Naming Premium Onboarding TemplatesCreate a naming convention for Templates to keep things organized
What is a Building Block?Building Blocks are sets of ready-made messages that you can quickly add to your onboarding templates.
Company vs. Team OnboardingThink of onboarding as a layer cake. Or an onion.
Donut Journeys Admin Permissions and NotificationsLearn about what permissions and settings admins can access within Donut Journeys.
Message Type: IntroIntroduce your new hires to someone specific or someone random
Assigning a Buddy or Another Role in SlackYour team can assign new hires a buddy (or any other role, like mentor) right from a Slack message.
What's a Cohort?A set of new hires who start on the same date or participants who are entering a mentorship or training program.
Message Type: Create a Cohort ChannelStreamline communication and connections for each cohort by setting up customized Slack channels that generate automatically.
Message Type: TaskSend a Message that includes a task to complete, and remind them about it until they complete it
Message Type: Intros selected by managerSet up Onboarding messages to take a consultative approach connecting new hires with key teammates.
Message Type: Group MessageA Slack DM to two or more roles or people
Message Type: Add to Channel (preselected)Learn how to add one or more roles to multiple channels within your Slack workspace.
Message Type: Add to channels (selected by manager)How to set up a streamlined method for managers or designated roles to select and add team members to specific Slack channels.
Message Type: Schedule a Message to a ChannelWant to send messages to a channel of people rather than an individual? Here's how to do it.
How To: Schedule Email Messages in DonutSteps for setting up messages to be delivered as emails (rather than a Slack message) in Donut.
Message Type: Schedule a Message to a Cohort ChannelLearn how to automate and schedule a message to reach members in a Cohort Channel.
What's a Role?A New Hire, Participant, Manager, Buddy, or anyone else that is involved in Donut Journeys and should receive Messages from Donut
How to Edit Journey MessagesLearn how to quickly update your message content in Donut Journeys to keep communications clear and on track for participants.