Donut Journeys: Getting Started
Learn the basics about Donut Journeys.
Donut Journeys: ExplainedLearn how to customize automated Journeys for training, mentorship, events, and more.
30-60-90 Day Check-in Tips & Questions
What to Send New HiresNeed more ideas about what to send new hires? Check these out below.
Transitioning Donut Journeys to Someone Else On Your TeamMoving on or need someone else to take over managing your Donut Journey programs for a while? Here's how to make sure your team doesn't miss a beat.
New Hire AffirmationsLearn more about Donut's New Hire Affirmations
Donut for Buddies: What to ExpectWondering what it means to be a new hire's buddy? Read on to find out how the buddy program works.
Introducing Journey HubsA Hub is a personalized page to keep track of your Journey as a New Hire or Participant all in one place.
Message Type: Schedule Cohort EventsLearn how to create and manage calendar events for your entire cohort, simplifying group activities and keeping everyone in sync.
How to Add Attachments to Donut Journeys MessagesEasily share important docs, images, and resources in your messages to enhance your team’s experience.
What's a Message?Messages are how Donut interacts with new hires, participants, and others on Slack. These also include action based messages for automation.
Missed MessagesIn some cases, a Message can’t be sent, but sometimes Donut will be able to send it later.
Message Type: PollAsk a multiple-choice question
Naming Premium Onboarding TemplatesCreate a naming convention for Templates to keep things organized
What is a Building Block?Building Blocks are sets of ready-made messages that you can quickly add to your onboarding templates.
Company vs. Team OnboardingThink of onboarding as a layer cake. Or an onion.
Donut Journeys Admin Permissions and NotificationsLearn about what permissions and settings admins can access within Donut Journeys.
Message Type: IntroIntroduce your new hires to someone specific or someone random
Assigning a Buddy or Another Role in SlackYour team can assign new hires a buddy (or any other role, like mentor) right from a Slack message.
What's a Cohort?A set of new hires who start on the same date or participants who are entering a mentorship or training program.
Message Type: Create a Cohort ChannelStreamline communication and connections for each cohort by setting up customized Slack channels that generate automatically.
Message Type: TaskSend a Message that includes a task to complete, and remind them about it until they complete it
Message Type: Intros selected by managerSet up Onboarding messages to take a consultative approach connecting new hires with key teammates.
Message Type: Group MessageA Slack DM to two or more roles or people
Message Type: Add to Channel (preselected)Learn how to add one or more roles to multiple channels within your Slack workspace.
Message Type: Add to channels (selected by manager)How to set up a streamlined method for managers or designated roles to select and add team members to specific Slack channels.
Message Type: Schedule a Message to a ChannelWant to send messages to a channel of people rather than an individual? Here's how to do it.
How To: Schedule Email Messages in DonutSteps for setting up messages to be delivered as emails (rather than a Slack message) in Donut.
Message Type: Schedule a Message to a Cohort ChannelLearn how to automate and schedule a message to reach members in a Cohort Channel.
What's a Role?A New Hire, Participant, Manager, Buddy, or anyone else that is involved in Donut Journeys and should receive Messages from Donut
How to Edit Journey MessagesLearn how to quickly update your message content in Donut Journeys to keep communications clear and on track for participants.
How To: Set Up Your Journeys NotificationsWith Journeys notifications enabled, you can stay informed about important events like failed messages and more.
Edit Date Range in Donut JourneysLearn how to change the calendar date range when viewing onboarding templates in the calendar view.
How Do I Enroll New Hires in Journeys?Add your New Hires to Donut with their start dates, and assign templates to them, and Donut will begin onboarding them.
How To: Include Links in Donut Journeys MessagesA comprehensive Donut Journeys program might require you to link out to different materials. Here's how to include those links in Messages.
Adding GIFs to MessagesWant to add a bit more personality to your onboarding content? Try adding a GIF to your messages.
How to: Add Manager RemindersHelp your managers help your new hires succeed, with a little nudge!
Reschedule, Delete, or Duplicate Individual MessagesWant to reschedule or delete messages for a particular new hire, manager, or buddy? Here's how.
How To: Offer Job Shadowing to New HiresJob shadow sessions help new hires ramp quickly. Set up your program in 10 minutes or less.
How to: Use Multi-task MessagesLearn how to set up checklists and sets of tasks with Multi-task Messages in Donut.
How Can I Edit Who Assigns a New Hire or Participant's Buddy, Manager, etc?Learn how to edit the default settings on who can assign roles when a New Hire or Participant is added to Donut Journeys.
Can I Pause or Snooze? (Just For Me)Our snooze feature allows you to selectively skip Intros so you never leave another teammate hanging.
How To: Use Auto-EnrollWe can automatically detect new hires joining your Slack workspace and start sending them content. Here's how it works.
How To: Give New Hires a Connections BuddyAssign a point-person who makes useful intros to new hires. Set it up in 10 minutes or less.
Onboarding Message Examples
Add A ParticipantQuick video instructions on adding a participant to your Donut Journey
How to: Use Multi-poll messagesLearn how to set up multiple-question polls in Donut.
How to Enroll Participants in a JourneyLearn how to add people to Journeys that facilitate Offsites, Happy Hours, Opt-In Trainings, Mentorship Programs, and more.
How to Run a Mentorship Program with Donut JourneysLearn how to automate your mentorship program with Donut Journeys. Enroll participants, create content, and track progress with ease.
How to Find Archived JourneysLearn how to find archived Journeys in this article.
Sending Journey Messages as Yourself in SlackSend Journey messages as yourself in Slack instead of from Donut, adding a personal touch to automated team communications.